As opposed to organisations such as automotive dealerships, real estate agents and retail outlets, hotels are in the business of selling experiences rather than physical possessions. For this reason, members of staff tasked with taking reservations and booking rooms face a number of different and unique challenges.

However, this doesn’t mean to say that they can’t benefit from training and tuition in much the same way as other sales-oriented professions. In fact, providing employees in the hospitality industry with opportunities to increase their skills and expertise when it comes to selling can actually be highly advantageous.

Unfortunately, this is easier said than done, as numerous hotels do not know where to start with training, especially from a sales perspective. It is relatively easy to teach employees about standard hotel practices and procedures, but what about giving reception staff or sales teams the tools and resources to increase the number of bookings and reservations?

Well, to address this all too common problem, this 1 day course will look at the importance of hotel sales training and how you can implement prosperous programs, which educate staff about essential aspects of selling.

Sales team not performing? Contact those of us playing at the top of our game!


Session 1 
Seven Habits of Highly Effective Hotel Sales People

Session 2: 
First Impressions and Opening Techniques

Session 3: 
What Breed of Sales Dog Are You

Session 4: 
The Sales Process

Session 5:  
Five Tips for Increasing Sales in the Hotel Industry

Session 6:   
Language skills, It’s Not What You Say but How You Say

Session 7:
Closing Techniques

Session 8:
21 Tips for Up selling Guest Rooms in Hotel Front office

Session 9:
7 Hospitality Sales Tips to Conquer Your Revenue Goals

Session 10: 
Sales techniques for hotel reservation agents to increase bookings

Session 11:
How to maximise business and revenue from hotel meetings